GLADSTONE ALARM PROGRAM

Frequently Asked Questions

Q. Who is required to have an alarm permit?

Q. How do I register my alarm system?

Q. What is the cost to register or renew my alarm permit?

Q. What are the fees associated with a false alarm?

Q. Where can I read or obtain a copy of the ordinance?

Q. What is the definition of a false alarm?

Q. What does the false alarm program do?

Q. If I disagree with an assessed fee, can I appeal?

Q. If I am assessed a fine/fee, can I pay online?

Q. If I choose to pay my fine by check, where do I send it?

Q. Can I transfer my alarm permit?

Q. If I move or cancel alarm service what should I do?

All residential and commercial locations in Gladstone with an active alarm system are required by Ordinance to have an alarm permit.

Please complete the online registration form

You may also contact the Gladstone Alarm Program:

Monday - Friday 9am - 5pm PST

(888) 865-9770

Residential Registration/Renewal Fee: $25

Commercial Registration/Renewal Fee: $25

School/Government Building: $0

An Alarm user shall be subject to fines, depending on the number of false alarms within the permit year, based upon the following schedule:

Residential/Commercial Fine Schedule:

Late Fee

A late fee of $25 shall be charged if the alarm user fails to pay the false alarm fines within 30 days of the initial invoice date.

The alarm ordinance is posted on this website here: Chapter 5.60 - Security Alarm Systems

A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises.

Encourages the proper maintenance of alarm systems
Reduces the number of false alarms
Deploys Police Department resources in a more effective manner
Decreases the potential danger created by false alarms for responding officers—and anyone the officers find at your premises

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within thirty (30) calendar days of the notice imposing the charge.

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user: Gladstone Alarm Program

Gladstone Alarm Program

PO Box 6112

Concord, CA 94524

Alarm Permits are not transferable and are distinctly held by an identified Alarm User.

Please contact us via email or call us at (888) 865-9770, Monday through Friday from 9am - 5pm PST and let us know the date alarm service was cancelled and with which alarm company.

Permitted

1st False Alarm

2nd False Alarm

3 False Alarm

4th+ False Alarm

$150 (each)